Good example of good customer service!
Ok. I admit it. I am obsessed with customer experience stories. I love hearing about them. I love seeing videos of peoples reactions when a company goes above and beyond. I really love seeing our customers reactions when NS4L delivers an awesome customer experience… It makes me want to do it again and again.
Yesterday, Leigh came into my office to discuss a scooter repair that has been in the NS4L shop since April. I know. Crazy, right? This is EXTREMELY rare. It drives me nuts if a customer’s scooter is in our possession this long. Let me explain because I know NS4L customers read this blog and I don’t want anyone freaking out 🙂 . . .
This doesn’t happen with scooters that are purchased from our store. We stock thousands and I mean TENS OF THOUSANDS of dollars of parts in our service department. The scooter brought in…
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